Changed your mind, have an issue, or received something that isn't quite right when shopping with Stylishant.com? No stress.
You can return or exchange your order within 7 days of receiving it, and we'll arrange a refund or replacement where applicable. This policy applies to orders delivered within Australia, which is currently the only country we ship to.
How to Start a Return or Exchange
First, please complete our Return & Exchange Form available on our website. This form collects important details such as your order number and whether you'd like a refund or exchange.
Once we receive your request, we'll email you with return instructions and the correct return address.
Please do not send any items back before receiving these instructions, as doing so may result in delays or lost parcels.
What Condition Must Items Be In?
To qualify for a return or exchange, items must be:
- Unused and unworn
- In the same condition as received
- Returned with original tags attached (where applicable)
- Returned in the original packaging whenever possible
Items that have been used, washed, damaged after delivery, or altered in any way cannot be returned unless the fault existed when received.
Refunds
Once your returned item arrives and passes inspection, we'll process your refund within 7 business days.
Refunds are issued back to the original payment method used at checkout.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
Exchanges
If you've requested an exchange, we'll ship the replacement item as soon as your original item has been received and inspected.
Exchanges are subject to stock availability.
If your requested replacement item is unavailable, we'll offer either:
- A full refund, or
- Store credit
based on your preference.
Who Pays Return Shipping Costs?
If you're returning an item because you've changed your mind, selected the wrong product, or no longer need it, return shipping costs are your responsibility.
Original shipping charges are non-refundable for change-of-mind returns.
However, if your order arrives:
- Damaged
- Faulty
- Defective
- Incorrect
Stylishant.com will cover any reasonable return shipping costs associated with resolving the issue.
We recommend keeping proof of postage until your return has been completed.
Lost Parcels
Although uncommon, parcels can occasionally go missing during transit.
If the courier confirms that your package has been lost, we'll arrange either:
- A replacement shipment, or
- A full refund
Our team will work directly with the courier to investigate and resolve the issue.
Clearance Items
Any product clearly marked as a Clearance Item on the product page is considered a final sale.
Clearance items cannot be returned or exchanged unless they arrive faulty, damaged, or incorrect.
Refunds on Promotional Orders
If your order was purchased as part of a promotional offer, any refund will be based on the amount actually paid rather than the original retail price.
Where a promotion applies to multiple products and only some items are returned, the promotional discount may be recalculated based on the items kept.
Any free gifts or bonus items received as part of a promotion have no cash value and cannot be refunded separately.
Faulty, Damaged, or Incorrect Items
We take pride in offering quality products and providing a positive shopping experience.
If your order arrives damaged, faulty, defective, or incorrect, you're eligible for a return, exchange, or refund.
To help us resolve the issue quickly:
- Record a clear unboxing video when opening your package.
- Take several clear photos showing the issue.
- Email the photos, video, and your order number to support@stylishant.com.
Once we receive your claim, our team will review the evidence and verify the issue.
If approved, we'll arrange a replacement, exchange, or refund within 7 business days.
Please note that all claims are reviewed individually, and photos and videos greatly assist with the verification process.
Nothing in this policy limits your rights under the Australian Consumer Law regarding faulty, damaged, or incorrectly supplied goods.
Need Support?
If you're unsure about any part of the returns process, please contact us before sending your item back.
Stylishant.com
Email: support@stylishant.com
